Customer Success Associate

Role overview:

Prairie Unified School District is hiring a CSM for the Enterprise segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. Employment is through our payroll partner in South Korea. Salary is paid monthly in local currency. You will need at least 4 hours of overlap with US Eastern time. Most communication happens in Slack, with short video calls when needed.

Duties:

• Recruit happy customers for references and case studies.
• Build success plans with measurable goals for each account.
• Document every customer touch in Salesforce.
• Report monthly on churn risk and saves.
• Lead kickoff calls and onboarding plans with new customers.

Requirements:

• 1+ years in customer success, account management or implementation at a SaaS company.
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform.
• Able to learn a technical product and explain it in plain terms.
• Experience managing renewals or retention targets.
• Comfortable presenting to directors and VPs.
• Organised across many accounts at once.

Compensation and benefits:

Rate: ₩43,000,000 to ₩50,000,000 per year

• Monthly internet allowance.
• Annual team retreat.
• Co-working space stipend.
• Performance bonus.

About us:

As a charter network of 25 schools, the organisation runs campuses in several cities.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Prairie Unified School District LLC.