Customer Success Associate

Overview:

NL Security is hiring a Customer Success Associate to work remotely from India. We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. Remote position. Most of the team is in New Delhi, but nobody is required to come in. Standard office hours, Monday to Friday, with flexibility around them.

Day to day:

• Drive renewals alongside the commercial team, starting 120 days out.
• Escalate product bugs and feature requests through Jira with clear context.
• Coordinate with support on open tickets for your accounts.
• Recruit happy customers for references and case studies.
• Monitor usage and health scores in Gainsight and act on red flags.
• Own a portfolio of 30 to 50 accounts and their overall health.
• Flag expansion opportunities to the account executive or account manager.

What you'll need:

• 1+ years in customer success, account management or implementation at a SaaS company.
• Working knowledge of Salesforce.
• Calm under pressure when a customer is angry.

Compensation and benefits:

Rate: ₹7-9.5 LPA

• Health insurance for you and your family.
• Provident fund.
• Paid leave.

Company overview:

Over 210 employees work across sales, engineering, consulting and the SOC. NL Security protects more than 4,000 organisations, from regional hospitals to Fortune 500 manufacturers.

We review applications as they come in.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at NL Security.