Customer Success Associate

Our commercial banking group lends to manufacturers, health systems and real estate developers. Juneberry Bancorp is a regional bank with over 200 branches and 8,100 employees across County Dublin.

The Customer Success Associate owns post-sale relationships for a book of software customers, from onboarding through renewal. We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. Our headquarters is in Dublin, and about a third of the team works remotely from other countries. We hire in Pakistan through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Core hours are 10:00 AM to 4:00 PM UK time. Clear written English is a must, as the team works across time zones.

What you'll be doing:

• Flag expansion opportunities to the account executive or account manager.
• Run quarterly business reviews with customer stakeholders.
• Own a portfolio of 30 to 50 accounts and their overall health.
• Create help centre articles when the same question keeps coming up.
• Document every customer touch in Salesforce.
• Monitor usage and health scores in Gainsight and act on red flags.

About you:

• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform.
• Able to learn a technical product and explain it in plain terms.
• Organised across many accounts at once.
• Bachelor's degree or equivalent experience.
• Calm under pressure when a customer is angry.
• Comfortable presenting to directors and VPs.

Why work with us:

Salary: PKR 235,000 - PKR 320,000 pcm

• Flexible hours.
• Monthly internet allowance.
• Annual team retreat.
• Wellness allowance.
• Two weeks of paid leave at year end.
• Performance bonus.

The posting will close once we have a strong shortlist.

Please submit your CV in English.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Juneberry Bancorp Ltd.