Customer Success Associate

Looking for a Customer Success Associate who wants to stay somewhere for a while. We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. This is a fully remote position open to candidates anywhere in the US.

Responsibilities:

• Create help center articles when the same question keeps coming up
• Lead kickoff calls and onboarding plans with new customers
• Escalate product bugs and feature requests through Jira with clear context
• Document every customer touch in Salesforce
• Own a portfolio of 30 to 50 accounts and their overall health
• Run quarterly business reviews with customer stakeholders
• Report monthly on churn risk and saves
• Flag expansion opportunities to the account executive or account manager

You'll need:

• 0-2 years in customer success, account management or implementation at a SaaS company
• Calm under pressure when a customer is angry
• Able to learn a technical product and explain it in plain terms
• Working knowledge of Salesforce
• Organized across many accounts at once
• Travel up to 15%

Compensation and benefits:

$64,000 - $83,000/year

• Health insurance
• 401(k) with company match
• Paid sick leave
• Employee discount

Who we are:

Our urgent care clinics treat walk-in patients seven days a week, with X-ray and lab on site. The practice includes physicians, nurse practitioners and physician assistants, supported by MAs and front desk staff.

We review applications on a rolling basis.

This position requires a background check.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Jefferson Pediatrics.