Customer Success Associate

About us:

We make a web-based inventory and purchasing system used by independent restaurants, breweries and small food manufacturers. Founded in 2010, the business writes the billing, metering and customer portal software that small water and electric utilities run on.

About the role:

Dogwoodline has an opening for a Customer Success Associate. We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. Fully remote. You can work from anywhere in the US. Monday to Friday, regular working hours, flexible start and finish. Equipment is provided, including a laptop.

What you'll do:

• Escalate product bugs and feature requests through Jira with clear context
• Create help center articles when the same question keeps coming up
• Run quarterly business reviews with customer stakeholders
• Document every customer touch in Salesforce
• Recruit happy customers for references and case studies

What we're looking for:

• 1+ years in customer success, account management or implementation at a SaaS company
• Bachelor's degree or equivalent experience
• Calm under pressure when a customer is angry
• Able to learn a technical product and explain it in plain terms

Preferred qualifications:

• Certified Customer Success Manager (CCSM) or similar
• Prior implementation or onboarding role

Benefits:

The base pay range for this position is $65,000 to $83,000/year. Actual pay depends on experience, skills and location.

• Health, dental and vision coverage starting on day one
• 401(k) with 4% match
• Paid sick leave

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Dogwoodline.