Customer Success Associate

Since 1996, the group has grown by bringing independent practices into one organization. Brandywine Urgent Care is a physician group of more than 400 providers in 60 locations across Illinois. Founded in 1996, we now have 510 employees.

Role overview

Looking for a Customer Success Associate who wants to stay somewhere for a while. Most of the work happens on Zoom and email, with occasional on-site visits for larger customers.

In this role you will

• Monitor usage and health scores in Gainsight and act on red flags.
• Run quarterly business reviews with customer stakeholders.
• Recruit happy customers for references and case studies.
• Document every customer touch in Salesforce.
• Flag expansion opportunities to the account executive or account manager.
• Lead kickoff calls and onboarding plans with new customers.
• Create help center articles when the same question keeps coming up.
• Train new users and admins over Zoom and in person.

Qualifications

• 1+ years in customer success, account management or implementation at a SaaS company.
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform.
• Travel up to 15%.
• Organized across many accounts at once.
• Working knowledge of Salesforce.

Nice to have

• Experience with usage-based pricing.
• Background in healthcare, logistics or financial services customers.

Compensation: $71,000 to $91,000 a year DOE.

Perks and benefits

• Health, dental and vision coverage starting on day one.
• 401(k) with a 100% match up to 5%.
• Three weeks of PTO to start.
• Referral program.

Brandywine Urgent Care provides equal employment opportunities to all employees and applicants.

Please include a short note on why this role interests you.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brandywine Urgent Care.