Customer Success Associate

About us

Customers who call us usually reach someone who wrote the code they are asking about. Profitable, no outside investors, and no plans to take any. We grow when customers pay us.

The role

The Customer Success Associate owns post-sale relationships for a book of software customers, from onboarding through renewal. This role is fully remote within Pakistan. We do not have many meetings. Most updates happen in writing. A stable internet connection and a backup power option are required.

In your first few months you will

• Recruit happy customers for references and case studies
• Report monthly on churn risk and saves
• Drive renewals alongside the commercial team, starting 120 days out
• Escalate product bugs and feature requests through Jira with clear context
• Coordinate with support on open tickets for your accounts

What we're looking for

• 1+ years in customer success, account management or implementation at a SaaS company
• Comfortable presenting to directors and VPs
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform

Preferred

• Experience with usage-based pricing
• SQL or Looker for pulling your own account data

What you get

• Medical insurance
• Provident fund
• Paid leave

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bowerlane.