Customer Service Team Leader

Job Title: Customer Service Team Leader

Location: Remote (UK)

Salary: £14.50 - £17.50 per hour

Hours: Tuesday to Saturday, 9:00 AM to 5:30 PM

Contract: Permanent, full-time

Most work comes in through ConnectWise tickets, with a dispatch board for onsite visits. We started in 2012 and have grown to about 100 people. Lunch is usually whatever is closest to the client site.

The role:

This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote, open to candidates across the UK. Strong written English is important, since much of our work is async.

Essential duties and responsibilities:

• Explain bills and payment options and take payments over the phone
• Complete required training and quality coaching sessions
• Follow scripts and required disclosures on recorded lines
• Document every interaction in Zendesk or Salesforce Service Cloud
• Process returns, exchanges, refunds and address changes

Requirements:

• Able to sit at a workstation and wear a headset for a full shift
• Reliable attendance. Schedule adherence is tracked
• Basic computer skills (Windows, Outlook, web browsers)

Benefits:

• Company pension
• 25 days holiday plus bank holidays
• Long service awards
• Employee assistance programme
• Overtime at time and a half

Unfortunately we cannot offer visa sponsorship for this role.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Yarrowhall IT.