Customer Service Team Leader

Everyone here is salaried. We are adding a Customer Service Team Leader to our operations team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. We hire in India through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. We use Slack, Notion and Google Meet. Cameras on for team calls.

• Answer inbound calls, live chats and emails from a queue.
• Complete required training and quality coaching sessions.
• Follow scripts and required disclosures on recorded lines.
• Explain bills and payment options and take payments over the phone.
• Escalate complaints that need a supervisor or another department.

Who you are

• 7+ years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• Able to sit at a workstation and wear a headset for a full shift.
• High school diploma or GED.

Schedule: Four 10-hour shifts, rotating weekend day.

We offer flexible hours, health insurance through our employer-of-record partner, monthly internet allowance, co-working space stipend, public holidays observed per your country, annual salary review and wellness allowance.

Let us know your current notice period and salary expectations.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wrenpost Lending.