Customer Service Team Leader

Commercial lines, personal lines and specialty programs are run as separate business units. Our claims organisation handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail.

Overview

We're looking for a Customer Service Team Leader to join our team. This is a remote role. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote within India. The team meets in Ahmedabad once a quarter, travel covered. Good written English matters here, since most updates are written.

Responsibilities

• Notice repeat problems and report them to your team lead
• Look up orders, accounts and shipping status in the CRM and order system
• Complete required training and quality coaching sessions
• Process returns, exchanges, refunds and address changes
• Update customer records accurately

Qualifications

• 8-10 years of customer service, retail, hospitality or call centre experience
• Reliable attendance. Schedule adherence is tracked
• Typing speed of at least 35 WPM
• Comfortable using multiple screens and systems at the same time

Nice to have

• Experience handling escalations
• Chat support experience
• Prior billing or insurance call centre work

Benefits

• Health insurance for you and your family
• Provident fund
• Paid leave
• Internet reimbursement
• Meal coupons
• Gratuity

Please mention your notice period and expected salary.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wrenhill Mutual Pvt Ltd.