Customer Service Team Leader

About the job

Since 1986, the company has distributed building materials across Uttar Pradesh. This role opened up after a team member moved internally. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. You can work from home anywhere in India. We have no office requirement. A stable internet connection and a backup power option are required.

The job includes: process returns, exchanges, refunds and address changes; transfer calls to the right department with a warm handoff; follow scripts and required disclosures on recorded lines; meet targets for handle time, quality score and customer satisfaction.

What you'll need

Reliable attendance. Schedule adherence is tracked
Clear speaking voice and good listening skills
Comfortable using multiple screens and systems at the same time

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM.

₹6-7 LPA

We offer health insurance for you and your family, provident fund, paid leave, accommodation provided, gratuity, overtime pay and internet reimbursement.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at WC Distributors LLP.