Customer Service Team Leader

About the role:

Vecht Verzekeringen is hiring for its Customer Care team in Karachi. Full-time and part-time shifts available. We engage team members in Pakistan as full-time contractors. Most of our contractors have been with us for more than two years. Working hours overlap with Central European Time. Reliable internet and a power backup are a must.

Day to day:

• Call customers back on open issues within the promised timeframe.
• Update customer records accurately.
• Explain bills and payment options and take payments over the phone.
• Answer inbound calls, live chats and emails from a queue.

Minimum qualifications:

• 7+ years of customer service, retail, hospitality or call centre experience.
• Must pass a background check.
• Comfortable using multiple screens and systems at the same time.
• Able to sit at a workstation and wear a headset for a full shift.
• Typing speed of at least 35 WPM.

What we offer:

Rate: $500 - $600/month

• Flexible hours.
• Long-term engagement.
• Paid in USD.
• Monthly internet allowance.

The company:

Founded as a farmers' mutual in 1994, the company is now one of the larger mutual insurers in the Netherlands. Regional offices in Eindhoven and five other cities support agents and policyholders. Founded in 1994, we now have 540 employees.

We review applications as they come in.

Duration: 9 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Vecht Verzekeringen.