Customer Service Team Leader

About the job

Founded in 1990 in a two-car garage, the shop now fills a 20,000 square foot building. Toivonen Konepaja is looking for a Customer Service Team Leader to join a small, steady team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This is a fully remote position open to candidates anywhere in Finland.

The job includes: look up orders, accounts and shipping status in the CRM and order system; process returns, exchanges, refunds and address changes; update customer records accurately; document every interaction in Zendesk or Salesforce Service Cloud; call customers back on open issues within the promised timeframe.

Minimum qualifications:

8+ years of customer service, retail, hospitality or call centre experience. For remote roles: quiet workspace and wired internet at 25 Mbps or faster. Typing speed of at least 35 WPM.

Schedule: Four 10-hour shifts, rotating weekend day.

Rate: €3,200 - €3,700/month

We offer wellness allowance, occupational pension and overtime compensation.

Please submit your CV in English.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Toivonen Konepaja.