Customer Service Team Leader

Job summary:

Tidebridge is hiring a Customer Service Team Leader to work remotely from India. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote, open to candidates across India.

Main duties:

• Process returns, exchanges, refunds and address changes.
• Answer inbound calls, live chats and emails from a queue.
• Update customer records accurately.
• Call customers back on open issues within the promised timeframe.
• Escalate complaints that need a supervisor or another department.
• Explain bills and payment options and take payments over the phone.
• Notice repeat problems and report them to your team lead.
• Document every interaction in Zendesk or Salesforce Service Cloud.

Qualifications:

• 8-10 years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• Reliable attendance. Schedule adherence is tracked.
• High school diploma or GED.
• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Bonus points:

• Experience handling escalations.
• Knowledge of e-commerce order systems such as Shopify.
• Prior billing or insurance call centre work.

What we offer:

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Gratuity.
• Internet reimbursement.
• Accommodation provided.
• Overtime pay.

About us:

Advisors, operations, compliance and technology teams total roughly 1,300 people. Tidebridge manages assets for more than 200,000 clients through 120 offices. Most staff have been with the firm for more than eight years.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tidebridge.