Customer Service Team Leader

Job Title: Customer Service Team Leader

Location: Brighton

Salary: £33,000 - £39,000 per year + overtime

Hours: Monday to Friday, 8:00 AM to 4:30 PM

Contract: Permanent, full-time

Thames Physicians is a small practice with two physicians, a nurse practitioner and a front office of four. Everyone pitches in at the front desk when check-in backs up. Founded in 1969, we now have 14 employees.

About the role

Thames Physicians is hiring for its Customer Care team in Brighton. Full-time and part-time shifts available. This position is on site in Brighton.

Essential duties and responsibilities

• Update customer records accurately
• Document every interaction in Zendesk or Salesforce Service Cloud
• Answer inbound calls, live chats and emails from a queue
• Transfer calls to the right department with a warm handoff
• Follow scripts and required disclosures on recorded lines

What you'll need

• 8+ years of customer service, retail, hospitality or call centre experience
• Able to sit at a workstation and wear a headset for a full shift
• Basic computer skills (Windows, Outlook, web browsers)
• Reliable attendance. Schedule adherence is tracked

What you get

• Company pension
• 28 days annual leave including bank holidays
• Cycle to work scheme

We may close the vacancy early if we receive a high number of applications.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Thames Physicians Ltd.