Customer Service Team Leader

About the company:

Clients include Fortune 500 manufacturers, health systems and logistics companies. Most internal hires started as recruiters and moved up.

The position:

We are adding headcount to this team, so this is a new seat. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. The company is based in London, the UK. The team is distributed across several countries. Contract role, full-time hours, paid in USD at the end of each month. Working hours overlap with UK business hours.

Main duties:

• Explain bills and payment options and take payments over the phone
• Complete required training and quality coaching sessions
• Look up orders, accounts and shipping status in the CRM and order system
• Escalate complaints that need a supervisor or another department
• Transfer calls to the right department with a warm handoff
• Document every interaction in Zendesk or Salesforce Service Cloud

You'll need:

• 8-10 years of customer service, retail, hospitality or call centre experience
• Able to sit at a workstation and wear a headset for a full shift
• High school diploma or GED
• Comfortable using multiple screens and systems at the same time

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Benefits:

• Monthly payments via wire transfer or Wise
• Paid time off

Only shortlisted candidates will be contacted.

We review applications as they come in.

Duration: 6 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Singh Labor Services.