Customer Service Team Leader

Sheikh Data employs 220 people across engineering hubs in Karachi and three other locations, building ERP software for mid-market manufacturers. Public sector agencies, utilities and large health systems licence our asset management platform under multi-year contracts.

Sheikh Data is looking for a Customer Service Team Leader to join a small, steady team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This role is fully remote within Pakistan. You get a company laptop and a headset before you start.

JOB DUTIES:

• Complete required training and quality coaching sessions
• Look up orders, accounts and shipping status in the CRM and order system
• Document every interaction in Zendesk or Salesforce Service Cloud
• Transfer calls to the right department with a warm handoff

YOU'LL NEED:

• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Able to sit at a workstation and wear a headset for a full shift
• Reliable attendance. Schedule adherence is tracked
• Must pass a background check

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

WHY WORK WITH US:

Pay: PKR 71,000 to PKR 96,000 per month

• Medical insurance
• Provident fund
• Paid leave
• Overtime pay
• Life insurance
• Two bonuses a year

We look at every application, usually within a week.

The posting will close once we have a strong shortlist.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sheikh Data (Pvt.) Ltd..