Customer Service Team Leader

About the job

Most clients live within an hour's drive and come in for reviews twice a year. Our team is growing and we are hiring a Customer Service Team Leader. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. The company is based in Sacramento, the US. Our team works from several countries. This is a full-time remote role. We use an employer of record in Pakistan, so you get a proper employment contract, not a freelance agreement. You will need at least 3 hours of overlap with US Pacific time. Equipment is provided, including a laptop.

The job includes: document every interaction in Zendesk or Salesforce Service Cloud; notice repeat problems and report them to your team lead; answer inbound calls, live chats and emails from a queue.

What we're looking for:

7+ years of customer service, retail, hospitality or call centre experience
Clear speaking voice and good listening skills

Schedule: Monday to Friday, 11:00 AM to 7:30 PM.

Rate: PKR 195,000 - PKR 230,000 per month

We offer home office setup budget, 24 days paid time off, annual learning budget and co-working space stipend.

Please include your notice period and salary expectations.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sacramento Advisors, Inc..