Customer Service Team Leader (Remote)

About the role

Walsh Digital is hiring a Customer Service Team Leader (Remote) to work remotely from Ireland. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote, open to candidates across Ireland. Day-to-day communication is in Slack and Google Meet.

Duties

• Document every interaction in Zendesk or Salesforce Service Cloud
• Call customers back on open issues within the promised timeframe
• Explain bills and payment options and take payments over the phone
• Escalate complaints that need a supervisor or another department
• Complete required training and quality coaching sessions
• Update customer records accurately
• Look up orders, accounts and shipping status in the CRM and order system
• Meet targets for handle time, quality score and customer satisfaction

You'll need

• Must pass a background check
• Clear speaking voice and good listening skills
• Typing speed of at least 35 WPM
• Reliable attendance. Schedule adherence is tracked
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Schedule: Four 10-hour shifts, rotating weekend day

Compensation and benefits

Compensation: €17.00 - €20.00 per hour

• Health insurance for you and your family
• Pension contribution
• 25 days annual leave
• Life assurance
• Paid training
• Overtime available

About us

We run a marketplace with over 300,000 active sellers and fulfillment centres in four regions. We started in 2008 and have grown to about 890 people.

No agencies please.

Successful applicants will be contacted within a week of the closing date.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Walsh Digital.