Customer Service Team Leader, Remote

Our claims organisation handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail.

Torchway Benefits is looking for a Customer Service Team Leader, Remote to join a small, steady team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Employment is through our payroll partner in India. Salary is paid monthly in Indian rupees. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. You will need a stable internet connection and a backup power source (UPS or inverter).

In this role you will:

• Transfer calls to the right department with a warm handoff.
• Complete required training and quality coaching sessions.
• Explain bills and payment options and take payments over the phone.
• Call customers back on open issues within the promised timeframe.
• Process returns, exchanges, refunds and address changes.

What we're looking for:

• 7+ years of customer service, retail, hospitality or call centre experience.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Clear speaking voice and good listening skills.
• Reliable attendance. Schedule adherence is tracked.
• High school diploma or GED.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

What you get:

• Annual salary review.
• Health insurance through our employer-of-record partner.
• 24 days paid time off.
• Performance bonus.
• Annual team retreat.
• Co-working space stipend.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Torchway Benefits.