Customer Service Team Leader (Remote)

A bit about us:

Our advisors handle retirement planning, investment management and estate coordination for about 900 households. Sai Asset Management is an independent wealth management firm advising families, business owners and retirees.

The role:

The Customer Service Team Leader (Remote) answers customer calls, chats and emails about orders, billing and account changes.

Duties:

• Answer inbound calls, live chats and emails from a queue.
• Complete required training and quality coaching sessions.
• Notice repeat problems and report them to your team lead.
• Process returns, exchanges, refunds and address changes.

Minimum qualifications:

• High school diploma or GED.
• Comfortable using multiple screens and systems at the same time.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Reliable attendance. Schedule adherence is tracked.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Compensation and benefits:

Rate: ₹5,50,000 - ₹7,50,000 per annum

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Gratuity.
• Internet reimbursement.
• Accommodation provided.

We are reviewing applications as they arrive, so apply early.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sai Asset Management.