Customer Service Team Leader, Remote

Regulators examine us regularly, and risk, audit and compliance make up a large part of the staff. Digital adoption is high, and over 70 percent of transactions now happen on mobile. Most lenders have lived in the area for decades and know their borrowers.

Our team is growing and we are hiring a Customer Service Team Leader, Remote. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This role is fully remote within India.

What you'll be doing:

• Explain bills and payment options and take payments over the phone
• Update customer records accurately
• Look up orders, accounts and shipping status in the CRM and order system
• Document every interaction in Zendesk or Salesforce Service Cloud
• Meet targets for handle time, quality score and customer satisfaction
• Notice repeat problems and report them to your team lead

Skills and experience:

• 7+ years of customer service, retail, hospitality or call centre experience
• Able to sit at a workstation and wear a headset for a full shift
• Comfortable using multiple screens and systems at the same time
• Reliable attendance. Schedule adherence is tracked
• Must pass a background check

Schedule: Four 10-hour shifts, rotating weekend day

Benefits:

Compensation: ₹6,00,000 - ₹8,00,000 per year

• Health insurance for you and your family
• Provident fund
• Paid leave
• Overtime pay
• Meal coupons
• Internet reimbursement

Tell us your notice period and what salary you are looking for.

Candidates must be eligible to work in India.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Paschim National Bank.