Customer Service Team Leader - Remote

About the job

Mumbai Architects & Planners is a 22-person studio with two licensed architects.

Job summary

Mumbai Architects & Planners is hiring a Customer Service Team Leader - Remote to work remotely from India. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. You can work from home anywhere in India. We have no office requirement.

What you'll do

Look up orders, accounts and shipping status in the CRM and order system. Answer inbound calls, live chats and emails from a queue. Escalate complaints that need a supervisor or another department. Explain bills and payment options and take payments over the phone. Meet targets for handle time, quality score and customer satisfaction. Call customers back on open issues within the promised timeframe. Follow scripts and required disclosures on recorded lines. Update customer records accurately.

Minimum qualifications

Comfortable using multiple screens and systems at the same time. Reliable attendance. Schedule adherence is tracked. Must pass a background check. High school diploma or GED. Able to sit at a workstation and wear a headset for a full shift. Clear speaking voice and good listening skills.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Benefits

Salary range: ₹6-7 LPA

Internet reimbursement. Paid leave. Health insurance for you and your family. Gratuity. Overtime pay. Provident fund.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mumbai Architects & Planners.