Customer Service Team Leader - Remote

About the job

Everyone covers loads, chases paperwork and answers the phone. This is a new role. The team has doubled in size over the past year. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote, open to candidates across Finland. We use Slack, Notion and Google Meet. Cameras on for team calls.

Explain bills and payment options and take payments over the phone
Meet targets for handle time, quality score and customer satisfaction
Answer inbound calls, live chats and emails from a queue
Look up orders, accounts and shipping status in the CRM and order system
Call customers back on open issues within the promised timeframe

About you

8+ years of customer service, retail, hospitality or call centre experience
Basic computer skills (Windows, Outlook, web browsers)

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM.

We offer wellness allowance, five weeks of annual leave and overtime compensation.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hiltunen Logistiikka Oy.