Customer Service Team Leader - Remote

About Highland IT

Highland IT provides managed IT for offices of 10 to 200 users: help desk, patching, backups, Microsoft 365 and firewall management. After-hours on-call comes around every fourth week.

About the role

Looking for a Customer Service Team Leader - Remote who wants to stay somewhere for a while. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. We are headquartered in London and have been hiring remotely since 2020. We engage team members in India as full-time contractors. Most of our contractors have been with us for more than two years. Core hours are 10:00 AM to 4:00 PM UK time.

In your first few months you will

• Look up orders, accounts and shipping status in the CRM and order system.
• Process returns, exchanges, refunds and address changes.
• Complete required training and quality coaching sessions.
• Call customers back on open issues within the promised timeframe.

About you

• Clear speaking voice and good listening skills.
• Reliable attendance. Schedule adherence is tracked.
• Comfortable using multiple screens and systems at the same time.
• Basic computer skills (Windows, Outlook, web browsers)

Nice to have

• Bilingual English and Spanish (pay differential)
• Knowledge of e-commerce order systems such as Shopify.

Pay and benefits

Compensation: $1,100 to $1,500 per month

• Paid in USD.
• Flexible hours.
• Monthly internet allowance.
• Company laptop.

Include your expected salary and earliest start date with your application.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Highland IT.