Customer Service Team Leader, Remote

A bit about us:

Our wireless division operates thousands of cell sites and supports roaming partners nationwide. We run a fiber backbone of over 20,000 route miles, plus data centres and network operations centres. Bucket truck and pole climbing training is done in-house.

Overview:

Green Telephone is hiring for its Member Services team in Melbourne. Full-time and part-time shifts available. We are headquartered in New York City and have been hiring remotely since 2020. This is a full-time remote role. We use an employer of record in Australia, so you get a proper employment contract, not a freelance agreement. Core hours are 9:00 AM to 1:00 PM US Eastern.

Your responsibilities:

Update customer records accurately. Transfer calls to the right department with a warm handoff. Document every interaction in Zendesk or Salesforce Service Cloud. Follow scripts and required disclosures on recorded lines. Process returns, exchanges, refunds and address changes.

Requirements:

7+ years of customer service, retail, hospitality or call centre experience. For remote roles: quiet workspace and wired internet at 25 Mbps or faster. Clear speaking voice and good listening skills. High school diploma or GED. Comfortable using multiple screens and systems at the same time.

Schedule: Four 10-hour shifts, rotating weekend day

Pay and benefits:

24 days paid time off. Co-working space stipend. Annual salary review. Public holidays observed per your country. Monthly internet allowance. Annual learning budget. Company laptop.

Applications close when we find the right person, so get in early.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Green Telephone.