Customer Service Team Leader - Remote

Ferrygrid employs 2,400 people across engineering hubs in London and three other locations, building ERP software for mid-market manufacturers. Our engineering group is split into roughly 60 product teams, each owning its services end to end, with on-call shared across time zones. Releases go out Tuesday mornings, never on Fridays.

The position

Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. The Customer Service Team Leader - Remote answers customer calls, chats and emails about orders, billing and account changes.

In this role you will

• Complete required training and quality coaching sessions
• Explain bills and payment options and take payments over the phone
• Call customers back on open issues within the promised timeframe
• Escalate complaints that need a supervisor or another department

Required qualifications

• 8+ years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• Reliable attendance. Schedule adherence is tracked
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED

Desirable

• Experience handling escalations

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Why work with us

PKR 200,000-PKR 260,000 a month

• 20 days paid time off
• Monthly internet allowance
• Health insurance through our employer-of-record partner
• Paid parental leave
• Company laptop

Applications are reviewed on a rolling basis.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ferrygrid Ltd.