Customer Service Team Leader (Remote)

Our claims organisation handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail. Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Most of the office has been here more than ten years.

We are adding a Customer Service Team Leader (Remote) to our Member Services team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. You can work from home anywhere in the UAE. We have no office requirement. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll be doing

Update customer records accurately. Complete required training and quality coaching sessions. Answer inbound calls, live chats and emails from a queue. Transfer calls to the right department with a warm handoff.

What you'll need

7+ years of customer service, retail, hospitality or call centre experience. Typing speed of at least 35 WPM. For remote roles: quiet workspace and wired internet at 25 Mbps or faster. Clear speaking voice and good listening skills. High school diploma or GED.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Why work with us

AED 12,500-AED 14,500/month

Medical insurance. 30 days annual leave. Housing allowance. Accommodation provided. End of service gratuity. Education allowance for children. Tax-free salary.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Dune Consultants LLC.