Customer Service Team Leader - Remote

The role:

DPB Data is hiring for its Returns team in Karachi. Full-time and part-time shifts available. This role is fully remote within Pakistan.

Your responsibilities:

• Document every interaction in Zendesk or Salesforce Service Cloud.
• Call customers back on open issues within the promised timeframe.
• Explain bills and payment options and take payments over the phone.
• Update customer records accurately.

Qualifications:

• 7+ years of customer service, retail, hospitality or call centre experience.
• Reliable attendance. Schedule adherence is tracked.
• Must pass a background check.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Benefits:

Compensation: PKR 80,000 - PKR 100,000 pcm

• Medical insurance.
• Provident fund.
• Paid leave.
• Overtime pay.
• Life insurance.

Company overview:

We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year. Product, engineering and support teams work out of offices in Karachi, Sindh and two nearshore delivery centres. Founded in 2014, we now have 210 employees.

Candidates must be eligible to work in Pakistan.

Let us know your current notice period and salary expectations.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at DPB Data.