Customer Service Team Leader (Remote)

Our commercial banking group lends to manufacturers, health systems and real estate developers.

The position

Chennai State Bank has an opening for a Customer Service Team Leader (Remote). Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. You can work from home anywhere in India. We have no office requirement.

Essential duties and responsibilities

• Process returns, exchanges, refunds and address changes
• Escalate complaints that need a supervisor or another department
• Document every interaction in Zendesk or Salesforce Service Cloud
• Follow scripts and required disclosures on recorded lines
• Answer inbound calls, live chats and emails from a queue
• Transfer calls to the right department with a warm handoff
• Explain bills and payment options and take payments over the phone
• Look up orders, accounts and shipping status in the CRM and order system

Required qualifications

• Clear speaking voice and good listening skills
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time
• Reliable attendance. Schedule adherence is tracked
• Typing speed of at least 35 WPM
• Must pass a background check
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Nice to have

• Bilingual English and Spanish (pay differential)
• Chat support experience
• Prior billing or insurance call centre work

Schedule: Four 10-hour shifts, rotating weekend day

Compensation: ₹6-8 LPA

Pay and benefits

• Health insurance for you and your family
• Provident fund
• Paid leave
• Internet reimbursement
• Meal coupons
• Group term life insurance

Please include your notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chennai State Bank.