Customer Service Team Leader (Remote)

Most of our book is personal lines, with a growing share of small commercial accounts. We started in 1969 and have grown to about 120 people. We close at 3 p.m. on Fridays in the summer.

Overview

We're looking for a Customer Service Team Leader (Remote) to join our team. This is a remote role. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This is a long-term contractor role, paid monthly in USD. Working hours overlap with UK business hours.

Key responsibilities

• Explain bills and payment options and take payments over the phone
• Meet targets for handle time, quality score and customer satisfaction
• Escalate complaints that need a supervisor or another department
• Notice repeat problems and report them to your team lead

Requirements

• 8+ years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM

Schedule: Part-time, 20 to 25 hours per week including Saturdays

What we offer

Rate: $520 - $650 per month

• Annual rate review
• Paid in USD
• Company laptop
• Paid time off

Candidates must be eligible to work in Nepal.

Duration: 9 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canalbench Mutual.