Customer Service Team Leader - Remote

Role overview:

Our team is growing and we are hiring a Customer Service Team Leader - Remote. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. You can work from home anywhere in Ireland. We have no office requirement. Day-to-day communication is in Slack and Google Meet.

What you'll do:

• Explain bills and payment options and take payments over the phone.
• Call customers back on open issues within the promised timeframe.
• Update customer records accurately.
• Answer inbound calls, live chats and emails from a queue.
• Look up orders, accounts and shipping status in the CRM and order system.

Skills and experience:

• 7+ years of customer service, retail, hospitality or call centre experience.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Must pass a background check.

Schedule: Four 10-hour shifts, rotating weekend day

What we offer:

Salary: €16.50 to €20.50 per hour

• Health insurance for you and your family.
• Pension contribution.
• 23 days annual leave plus bank holidays.
• Income protection.
• Bike to work scheme.
• Life assurance.
• Overtime available.

Who we are:

Annual releases gave way to two-week sprints years ago, and the platform now handles over 200 million API calls a day. Headquartered in Dublin since 2013, the company now sells in 40 countries and supports customers in 11 languages.

You must have the right to work in Ireland.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brown Apps.