Customer Service Team Leader, Remote

Our claims organisation handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail. Catastrophe teams deploy adjusters within days of a major storm. Hail season means long days for field adjusters.

Overview

Our team is growing and we are hiring a Customer Service Team Leader, Remote. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This is a long-term contractor role, paid monthly in USD. Working hours overlap with Central European Time.

Responsibilities

• Complete required training and quality coaching sessions
• Notice repeat problems and report them to your team lead
• Meet targets for handle time, quality score and customer satisfaction
• Transfer calls to the right department with a warm handoff
• Follow scripts and required disclosures on recorded lines
• Escalate complaints that need a supervisor or another department

Minimum qualifications

• 7+ years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• Clear speaking voice and good listening skills
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• High school diploma or GED
• Comfortable using multiple screens and systems at the same time

Preferred qualifications

• Prior billing or insurance call centre work
• Bilingual English and Spanish (pay differential)

Rate: $970 - $1,150 per month

Why work with us

• Long-term engagement
• Annual rate review
• Paid in USD
• Monthly internet allowance

Tell us your notice period and what salary you are looking for.

Candidates must be eligible to work in India.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bronzefold Mutual.