Customer Service Team Leader (Remote)

About the job

Bharat Bank & Trust is a community bank offering checking, savings, mortgages and small business loans. Chartered in 1962, Bharat Bank & Trust has stayed independent through several rounds of mergers in the area.

THE ROLE

Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. The Customer Service Team Leader (Remote) answers customer calls, chats and emails about orders, billing and account changes.

JOB DUTIES

Escalate complaints that need a supervisor or another department. Answer inbound calls, live chats and emails from a queue. Complete required training and quality coaching sessions. Document every interaction in Zendesk or Salesforce Service Cloud. Look up orders, accounts and shipping status in the CRM and order system.

ABOUT YOU

8-10 years of customer service, retail, hospitality or call centre experience. High school diploma or GED. Reliable attendance. Schedule adherence is tracked. Typing speed of at least 35 WPM. Must pass a background check.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

PERKS AND BENEFITS

Compensation: ₹6-8 LPA

Health insurance for you and your family. Provident fund. Paid leave. Internet reimbursement.

Let us know your current notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bharat Bank & Trust.