Customer Service Team Leader

About the job

Headquartered in Dhaka since 2010, the company now sells in 40 countries and supports customers in 11 languages.

Overview

This is a backfill for a team member who moved to another team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. You can work from home anywhere in Bangladesh. We have no office requirement. Most communication happens in Slack, with short video calls when needed.

Responsibilities

Follow scripts and required disclosures on recorded lines.
Notice repeat problems and report them to your team lead.
Call customers back on open issues within the promised timeframe.
Document every interaction in Zendesk or Salesforce Service Cloud.

Who you are

Must pass a background check.
Reliable attendance. Schedule adherence is tracked.
Clear speaking voice and good listening skills.
For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Perks and benefits

Medical insurance.
Provident fund.
Paid leave.

Due to the number of applications, only shortlisted candidates will be contacted.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rabbani Technologies.