Customer Service Team Leader

Position summary:

Our team is growing and we are hiring a Customer Service Team Leader. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Employment is through our payroll partner in India. Salary is paid monthly in Indian rupees. You will need at least 3 hours of overlap with US Pacific time.

Job duties:

• Transfer calls to the right department with a warm handoff
• Notice repeat problems and report them to your team lead
• Complete required training and quality coaching sessions
• Answer inbound calls, live chats and emails from a queue

You'll need:

• 7+ years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Able to sit at a workstation and wear a headset for a full shift

Pluses:

• Zendesk, Five9 or Genesys experience
• Bilingual English and Spanish (pay differential)

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Why work with us:

• Annual salary review
• 24 days paid time off
• Paid parental leave
• Co-working space stipend
• Home office setup budget
• Company laptop

A bit about us:

Plumbline builds scheduling and dispatch software for field service companies, from two-truck plumbing outfits to regional HVAC contractors. Founded in 2014, we now have 150 employees.

Please submit your CV in English.

Candidates must be eligible to work in India.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Plumbline Inc..