Customer Service Team Leader

Overview:

Our team is growing and we are hiring a Customer Service Team Leader. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. The company is based in San Diego, the US. Our team works from several countries. Contract role, full-time hours, paid in USD at the end of each month. Our standups are at 9:00 AM Pacific. We talk mostly in Slack and hop on quick calls when something needs discussing.

In this role you will:

• Complete required training and quality coaching sessions
• Update customer records accurately
• Follow scripts and required disclosures on recorded lines
• Document every interaction in Zendesk or Salesforce Service Cloud
• Explain bills and payment options and take payments over the phone
• Transfer calls to the right department with a warm handoff
• Notice repeat problems and report them to your team lead

Requirements:

• Must pass a background check
• Able to sit at a workstation and wear a headset for a full shift
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Schedule: Part-time, 20 to 25 hours per week including Saturdays

Compensation and benefits:

Salary range: $940 - $1,150 per month

• Monthly payments via wire transfer or Wise
• Long-term engagement

About us:

Our community mental health centre offers crisis services, case management, psychiatry and therapy.

The posting will close once we have a strong shortlist.

Please submit your CV in English.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Patel Family Services LLC.