Customer Service Team Leader

About the job

We work with Fortune 500 companies, federal agencies and large health systems. Engagement teams range from three people to more than 200 on multi-year transformation programs.

About the role

Pandey Consulting Group is hiring for its Member Services team in Mumbai. Full-time and part-time shifts available. Remote within India. The team meets in Mumbai once a quarter, travel covered.

Day to day

Escalate complaints that need a supervisor or another department.
Complete required training and quality coaching sessions.
Look up orders, accounts and shipping status in the CRM and order system.
Call customers back on open issues within the promised timeframe.

Minimum qualifications

For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
High school diploma or GED.
Typing speed of at least 35 WPM.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

What you get

Rate: ₹6,00,000-₹8,00,000 pa

Health insurance for you and your family.
Provident fund.
Paid leave.
Group term life insurance.

Applications are reviewed on a rolling basis.

The posting will close once we have a strong shortlist.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pandey Consulting Group LLP.