Customer Service Team Leader

Our branches handle everyday banking, while the loan centre in Riyadh underwrites farm, auto and home loans. Chartered in 1952, Oasis National Bank has stayed independent through several rounds of mergers in the area.

About the role

The Customer Service Team Leader answers customer calls, chats and emails about orders, billing and account changes. Employment is through our payroll partner in Bangladesh. Salary is paid monthly in taka. Working hours follow Gulf time, Monday to Friday.

Duties

• Complete required training and quality coaching sessions
• Transfer calls to the right department with a warm handoff
• Document every interaction in Zendesk or Salesforce Service Cloud
• Look up orders, accounts and shipping status in the CRM and order system

Minimum qualifications

• 7+ years of customer service, retail, hospitality or call centre experience
• Reliable attendance. Schedule adherence is tracked
• Comfortable using multiple screens and systems at the same time
• Typing speed of at least 35 WPM
• Able to sit at a workstation and wear a headset for a full shift
• High school diploma or GED

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Benefits

Compensation: BDT 75,000 to BDT 93,000 pcm

• Paid parental leave
• Home office setup budget
• Company laptop
• Co-working space stipend
• Wellness allowance
• Two weeks of paid leave at year end

We will only contact shortlisted applicants.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Oasis National Bank LLC.