Customer Service Team Leader

About the job

Clients drop by to pay premiums, ask about a claim or just say hello. We are creating this position because the workload has grown. Mohali Underwriters is hiring for its operations team in Mumbai. Full-time and part-time shifts available. Remote position. Most of the team is in Mohali, but nobody is required to come in.

The job includes: look up orders, accounts and shipping status in the CRM and order system; answer inbound calls, live chats and emails from a queue; transfer calls to the right department with a warm handoff; follow scripts and required disclosures on recorded lines.

About you:

8-10 years of customer service, retail, hospitality or call centre experience.
Basic computer skills (Windows, Outlook, web browsers)
Typing speed of at least 35 WPM.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM.

₹5.5-7 LPA

We offer health insurance for you and your family, provident fund, paid leave, gratuity and internet reimbursement.

Tell us your notice period and what salary you are looking for.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mohali Underwriters.