Customer Service Team Leader

About us

Small enough to fill an order on a Sunday night when a client calls.

Position summary

The Customer Service Team Leader answers customer calls, chats and emails about orders, billing and account changes. Mihai Consultanță is hiring for its Customer Care team in Bucharest. Full-time and part-time shifts available. Hybrid, with three days a week in our Bucharest office.

Job duties

• Answer inbound calls, live chats and emails from a queue
• Look up orders, accounts and shipping status in the CRM and order system
• Document every interaction in Zendesk or Salesforce Service Cloud
• Explain bills and payment options and take payments over the phone
• Process returns, exchanges, refunds and address changes
• Transfer calls to the right department with a warm handoff
• Escalate complaints that need a supervisor or another department

Minimum qualifications

• 8-10 years of customer service, retail, hospitality or call centre experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Clear speaking voice and good listening skills
• Typing speed of at least 35 WPM
• High school diploma or GED

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Why work with us

Compensation: RON 6,300-RON 7,000 monthly

• Hybrid working
• Private medical care
• Life insurance
• Multisport card

Candidates must be eligible to work in Romania.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mihai Consultanță.