Customer Service Team Leader

Regional hubs in England support dedicated fleet and brokerage operations. Our warehouses and distribution centres total over 20 million square feet. Brokers start at 7 a.m., and the desk stays covered until 6.

Role overview:

We are adding a Customer Service Team Leader to our operations team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. We hire in India through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Working hours overlap with UK business hours. Please make sure you have dependable internet and backup power.

Your responsibilities:

• Meet targets for handle time, quality score and customer satisfaction
• Transfer calls to the right department with a warm handoff
• Call customers back on open issues within the promised timeframe
• Update customer records accurately
• Process returns, exchanges, refunds and address changes

What you need:

• 8-10 years of customer service, retail, hospitality or call centre experience
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM
• Comfortable using multiple screens and systems at the same time
• Clear speaking voice and good listening skills
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Must pass a background check

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Pay and benefits:

• Wellness allowance
• Annual team retreat
• Two weeks of paid leave at year end
• Paid parental leave
• Flexible hours

Shortlisted candidates will hear from us within two weeks.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mesaford.