Customer Service Team Leader

We're looking for a Customer Service Team Leader to join our team. This is a remote role. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Fully remote. You can work from anywhere in Bangladesh. Most communication happens in Slack, with short video calls when needed.

In this role you will:

• Transfer calls to the right department with a warm handoff.
• Process returns, exchanges, refunds and address changes.
• Look up orders, accounts and shipping status in the CRM and order system.
• Meet targets for handle time, quality score and customer satisfaction.
• Follow scripts and required disclosures on recorded lines.
• Document every interaction in Zendesk or Salesforce Service Cloud.

Skills and experience:

• 7+ years of customer service, retail, hospitality or call centre experience.
• Comfortable using multiple screens and systems at the same time.
• Clear speaking voice and good listening skills.

What you get:

• Medical insurance.
• Provident fund.
• Paid leave.
• Two bonuses a year.
• Overtime pay.
• Life insurance.

Company overview:

Clients include Fortune 500 manufacturers, health systems and logistics companies.

Due to the number of applications, only shortlisted candidates will be contacted.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Matubbar Recruiting.