Customer Service Team Leader

Commercial lines, personal lines and specialty programs are run as separate business units. Founded as a farmers' mutual in 1958, the company is now one of the larger mutual insurers in Ireland.

Job summary:

Marbleworth Insurance is looking for a Customer Service Team Leader to join a small, steady team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This role is fully remote within Ireland.

Responsibilities:

• Process returns, exchanges, refunds and address changes
• Call customers back on open issues within the promised timeframe
• Explain bills and payment options and take payments over the phone
• Document every interaction in Zendesk or Salesforce Service Cloud
• Notice repeat problems and report them to your team lead
• Meet targets for handle time, quality score and customer satisfaction
• Complete required training and quality coaching sessions

Minimum qualifications:

• High school diploma or GED
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Clear speaking voice and good listening skills
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time
• Typing speed of at least 35 WPM
• Reliable attendance. Schedule adherence is tracked

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

€18.00 - €22.50 p/h

Why work with us:

• Health insurance for you and your family
• Pension contribution
• 25 days annual leave
• Bike to work scheme
• Overtime available
• Paid training
• Life assurance

You must have the right to work in Ireland.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Marbleworth Insurance.