Customer Service Team Leader

Länsi Press is hiring for its Returns team in Jaipur. Full-time and part-time shifts available. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. We hire in India through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Working hours overlap with Central European Time. Please make sure you have dependable internet and backup power.

Day to day

• Call customers back on open issues within the promised timeframe
• Complete required training and quality coaching sessions
• Follow scripts and required disclosures on recorded lines
• Look up orders, accounts and shipping status in the CRM and order system
• Meet targets for handle time, quality score and customer satisfaction
• Answer inbound calls, live chats and emails from a queue

What you'll need

• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Reliable attendance. Schedule adherence is tracked
• Clear speaking voice and good listening skills
• High school diploma or GED
• Typing speed of at least 35 WPM

Preferred

• Prior billing or insurance call centre work
• Knowledge of e-commerce order systems such as Shopify
• Chat support experience

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Perks and benefits

• Monthly internet allowance
• Company laptop
• Two weeks of paid leave at year end
• Annual salary review
• Performance bonus

Who we are

Corporate functions, including digital product and ad operations, are based in Helsinki. Founded in 1991, we now have 7,900 employees. Breaking news means staying late, and comp time makes up for it.

Applications are reviewed weekly.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Länsi Press Oyj.