Customer Service Team Leader

Most visits are in person, and telehealth is available for follow-ups. Patients come to us for paediatric care, from newborn visits through sports physicals.

The Customer Service Team Leader answers customer calls, chats and emails about orders, billing and account changes.

Main duties

• Call customers back on open issues within the promised timeframe.
• Look up orders, accounts and shipping status in the CRM and order system.
• Notice repeat problems and report them to your team lead.
• Explain bills and payment options and take payments over the phone.
• Process returns, exchanges, refunds and address changes.
• Escalate complaints that need a supervisor or another department.

Requirements

• 8-10 years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time.
• Clear speaking voice and good listening skills.
• Must pass a background check.

Schedule: Four 10-hour shifts, rotating weekend day

Benefits

Salary range: PLN 6,500 - PLN 8,900/month

• Private medical care.
• Multisport card.
• Overtime paid.
• Life insurance.
• Annual bonus.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kubiak Przychodnia sp. z o.o..