Customer Service Team Leader

THE ROLE

The Customer Service Team Leader answers customer calls, chats and emails about orders, billing and account changes. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This is a long-term contractor role, paid monthly in USD. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT.

YOUR RESPONSIBILITIES

• Explain bills and payment options and take payments over the phone.
• Meet targets for handle time, quality score and customer satisfaction.
• Look up orders, accounts and shipping status in the CRM and order system.
• Transfer calls to the right department with a warm handoff.
• Answer inbound calls, live chats and emails from a queue.

WHAT YOU'LL NEED

• Comfortable using multiple screens and systems at the same time.
• Must pass a background check.
• High school diploma or GED.
• Basic computer skills (Windows, Outlook, web browsers)

WHY WORK WITH US

• Monthly payments via wire transfer or Wise.
• Flexible hours.

A BIT ABOUT US

Founded as a farmers' mutual in 1953, the company is now one of the larger mutual insurers in the US. We started in 1953 and have grown to about 320 people. January renewals keep everyone busy for a few weeks.

Please include your notice period and salary expectations.

We will only contact shortlisted applicants.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kittiwake Insurance Agency Inc..