Customer Service Team Leader

About Jhelum Planning Group

Small businesses use our merchant services for card processing, POS terminals and next-day funding. Clients pay a flat annual fee, and the firm takes no commissions. We started in 2000 and have grown to about 100 people.

Job summary

Jhelum Planning Group is hiring for its Customer Care team in Lahore. Full-time and part-time shifts available. Remote within Pakistan. The team meets in Lahore once a quarter, travel covered. Strong written English is important, since much of our work is async.

In this role you will

• Transfer calls to the right department with a warm handoff
• Complete required training and quality coaching sessions
• Notice repeat problems and report them to your team lead
• Answer inbound calls, live chats and emails from a queue
• Call customers back on open issues within the promised timeframe

You'll need

• 8-10 years of customer service, retail, hospitality or call centre experience
• Reliable attendance. Schedule adherence is tracked
• Must pass a background check

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Why work with us

• Medical insurance
• Provident fund
• Paid leave
• Two bonuses a year
• Overtime pay

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Jhelum Planning Group.