Customer Service Team Leader

ABOUT US:

Founded in 1982 by a group of neighbors working out of a church basement. Small budget and a long waiting list, so we are careful with every dollar.

Iriscraft Outreach is hiring for its operations team in Karachi. Full-time and part-time shifts available. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This role is fully remote within Pakistan.

WHAT YOU'LL BE DOING:

• Call customers back on open issues within the promised timeframe.
• Follow scripts and required disclosures on recorded lines.
• Process returns, exchanges, refunds and address changes.
• Document every interaction in Zendesk or Salesforce Service Cloud.

WHAT WE'RE LOOKING FOR:

• 8-10 years of customer service, retail, hospitality or call centre experience.
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED.

ALSO HELPFUL:

• Chat support experience.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

WHAT YOU GET:

Salary: PKR 84,000-PKR 96,000 pcm

• Paid leave.
• Overtime pay.
• Provident fund.
• Medical insurance.
• Two bonuses a year.

Candidates must be eligible to work in Pakistan.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Iriscraft Outreach.