Customer Service Team Leader

Who we are:

Our technicians handle onsite and remote support for medical offices, accounting firms and manufacturers on fixed monthly contracts. Founded in 1999, we now have 190 employees. Certification exams are paid for, and passing one comes with a raise.

What this job is:

Holcomb IT is hiring for its Billing team in Pune. Full-time and part-time shifts available. Remote position. Most of the team is in Chennai, but nobody is required to come in. Reliable internet and a power backup are a must.

What you'll do:

• Answer inbound calls, live chats and emails from a queue
• Escalate complaints that need a supervisor or another department
• Meet targets for handle time, quality score and customer satisfaction
• Notice repeat problems and report them to your team lead

Requirements:

• 7+ years of customer service, retail, hospitality or call centre experience
• Typing speed of at least 35 WPM
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Able to sit at a workstation and wear a headset for a full shift
• Must pass a background check
• Comfortable using multiple screens and systems at the same time

Nice to have:

• Experience handling escalations
• Knowledge of e-commerce order systems such as Shopify
• Prior billing or insurance call centre work

What you get:

Salary range: ₹3-3.5 LPA

• Health insurance for you and your family
• Provident fund
• Paid leave
• Gratuity
• Overtime pay

Candidates must be eligible to work in India.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Holcomb IT.